SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. The App features Realtime Dynamic Dashboards with Drill-Through capability.
Currently The App supports the full lifecycle of
- Incident Management
- Request Fulfillment Management
- Problem Management
- Change Management
- Release Management
- Configuration Management Database (CMDB)
In Addition, the App also provides Knowledge Management Module and User Surveys.
SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. We offer an integrated and modular solution that is designed to support the needs of the customers.
Please contact us at smartservicedesk.com for demo and Free Trial account.
Few default values are updated.
Few default values are updated.
Few default values are updated.
In this version, we have incorporated Advanced Authentication Security and Business Rules for process management.
In this release, we have added new rules for product licensing, where you can purchase the product in À la carte model. Now, you can attach files in Activity notes, Resolutions, CAB Notes and Plans & Docs and also can view the attached file names. We have also improved user login security. Resolution tab has improved features along with a new page to view more information.
In this release, we have introduced the aspects to enhance user experience.
Added Software Asset Management functionality to the app.
Added the fully integrated CMDB to the app. In addition, added new Workflow Summary and Incident Summary dashboards.
Enhanced layout for a better user experience
The Realtime dashboards now feature drill-through capability.
Navigation and sub menus are standardized for ease of use and functionality
Added full life cycle functionality of Problem, Change and Release Management modules. Additionally, close functionality is introduced for all the modules.
Updated contemporary UI.
Updated contemporary UI.
Fully redesigned version with updated modern UI and dynamic dashboard.
HelpDesk, CRM, SMART Help Desk, SMART CRM Desk, ITIL, ITIL V3, ISO 20000, Incident Management, Service Request Management, Survey Management, Knowledge Management
